Terms & Conditions

By accessing or using the Crewport platform, website or related services, you agree to be bound by these terms. If you are entering into these terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

Crewport is a hiring platform that conducts AI-led candidate interviews and technical assessments, generates transcripts and scores against employer-defined criteria, and delivers a shortlist to the employer's recruiting team.

We may modify, improve or discontinue features of the platform over time.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You agree to provide accurate registration information and to notify us promptly of any unauthorised use.

Employers are responsible for the roles they publish, the evaluation criteria they configure, the lawfulness of their hiring processes, and their compliance with employment, privacy and anti-discrimination laws applicable to them.

Employers are responsible for obtaining any consents required from candidates in their jurisdiction and for the decisions they make using information provided by the platform.

Candidates are informed that an interview is conducted by an automated interviewer and that the session may be recorded and transcribed. Candidates may decline to proceed. Crewport does not make hiring decisions and is not a party to the employment relationship between an employer and a candidate.

Scores, summaries, transcripts and recommendations produced by the platform are generated by automated systems and are provided as decision support only. They may contain inaccuracies or omissions.

You agree to apply human review and judgment before relying on any output for a decision that affects a candidate.

Technical assessments may be executed using third-party code execution infrastructure. You agree not to use assessment functionality to run malicious code or to attempt to access systems or data you are not authorised to access.

You agree not to misuse the platform, including by attempting to disrupt or reverse engineer it, uploading unlawful or infringing content, circumventing usage limits, scraping data, or using the service to harass or discriminate against any individual.

Crewport and its licensors retain all rights in the platform, its software, models, interfaces and branding. You retain rights in the content you submit and grant us a limited licence to process it in order to provide the service.

The platform integrates third-party services for hosting, communications, language processing, code execution and payments. Your use of the platform may be subject to the terms of those providers, and we are not responsible for their acts or omissions.

Paid plans are billed in advance on a monthly basis at the rates shown at the time of purchase. Introductory offers, including the one-time $20 offer for 10 Aria interviews, are one-time purchases and do not create a subscription.

Unless stated otherwise, fees are non-refundable except where required by law.

Where usage exceeds the interview minutes included in your plan, additional usage is billed at the per-minute overage rate shown for that plan. Overage is invoiced with your next billing cycle.

Enterprise plans are agreed on a custom basis. Where a separate written agreement or order form exists between you and Crewport, that agreement governs to the extent it conflicts with these terms.

We may suspend or terminate access where these terms are breached, where payment is overdue, or where required to protect the platform, its users or third parties. You may cancel a monthly plan at any time, effective at the end of the current billing period.

The platform is provided on an "as is" and "as available" basis. To the extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, Crewport is not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Our aggregate liability arising out of or relating to the service is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim.

These terms are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Sharjah have jurisdiction over any dispute, without prejudice to any mandatory rights available to you under local law.

Questions about these terms can be sent to hello@crew-port.com or to Crewport LLC, Sharjah Media City, Al Messaned, Sharjah, UAE.

We may update these terms from time to time. Where changes are material we will take reasonable steps to notify you, and continued use of the platform after the effective date constitutes acceptance of the revised terms.